Which is more important: To be right or happy? Let's change that to customer service. Is it more important to be right or retain a customer? Sure, there are limitations. There are customers who either ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...

No matter how impeccably your business is run, you’re going to get complaints. Customers will call you, angered by a mistake you or a member of your team made. And employees will air grievances, ...

Opinions expressed by Entrepreneur contributors are their own. Being in business and handling all that comes with it to ensure your product’s services are doing what you promise to your customers, you ...

The customer may always right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked in customer service can tell you, customers can be downright unruly. Still, if you ...

Health's Alice voice agent handled calls during the peak season for healthcare insurance enrollment and garnered a majority ...