In the digital age, companies and customers can connect via email, SMS text, social media and many other forms of communication. However, with so many ways to reach consumers available, it’s important ...

Ever since the economy rebounded faster than anticipated during the pandemic, product availability and supply chain issues has been a huge issue across a range of industries – including pro AV. Due to ...

AI technology and its capabilities are growing every day across all industries as companies try to get ahead of their competitors by implementing more efficient tools to make their businesses run ...

Generational habits matter. Each generation communicates differently, so brands must avoid a one-size-fits-all strategy to build lasting loyalty. AI comfort varies. Younger customers welcome AI-driven ...

There is an old business adage, “Nothing happens until someone sells something.” That old sales and marketing pep talk is nearly a law of nature. Depending upon your organization, the criticality of ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...

There are a handful of popular and effective ways to stay in contact with customers, but it’s important to understand the limitations and how to utilize technology to your advantage. Opinions ...

In a world full of messages and videos, voice remains the most powerful tool we can use to retain customers. This is largely down to emotional intelligence. When it comes to customer service, ...

Food delivery, which saw a massive increase during the pandemic, is a restaurant industry trend that is here to stay. Consumers have come to enjoy the speed and convenience of mobile ordering and ...

While renting customers good, quality equipment is a high priority for any rental center, parts support is just as crucial. To effectively contribute to customer satisfaction and the company bottom ...